We at Connections Case Management believe that we should:

• Provide quality service through good planning
• Be creative and innovative
• Make a positive name across the state for our agency
• Be friendly to families
• Provide efficient services
• Complete paperwork on time
• Follow through on what we say we will do
• Be easy for our families and providers to access
• Listen to what people want and help them accomplish their goals
• Make smooth transitions
• Coordinate planning with other agencies
• Support families during crisis, as well as in good times
• Give people answers to their questions
• Tell the truth – no game playing
• Assure families that their family members are well taken care of
• Meet people at their level
• Be a friend
• Help people identify their needs
• Get families involved in their plans and their communities
• Ask questions to get the information we need from families
• Write plans that make sense
• Be organized
• Obtain cost effective resources
• Continue to be trained
• Base priorities on the values of persons served; not ours
• Develop partnerships instead of adversaries
• Put plans into action quickly